At YahooSoja Social Hub, customer satisfaction is important to us. This Refund Policy explains how refunds are handled across our services.
Last updated: August 01, 2026
Wallet deposits are credited automatically once payment is confirmed. If you are charged successfully but your wallet is not credited, please contact our support team immediately with your payment reference.
Duplicate or excess payments will be reviewed and refunded or credited after successful verification.
Refunds are available when a purchased number fails to receive an SMS due to provider-related issues or when an order is cancelled by the system.
Once a verification code has been successfully received or the number has been used successfully, the purchase becomes non-refundable.
Products sold through our Digital Marketplace are digital goods and are delivered electronically.
Due to the nature of digital products, purchases cannot be refunded once account credentials have been delivered or accessed.
If a purchased product is proven to be invalid or unusable at the time of delivery, our support team will investigate and provide a replacement or refund where appropriate.
Orders that have already started processing cannot be cancelled.
If an order fails completely due to provider issues, the amount will be refunded to your wallet balance.
Partial refunds may be issued where only part of an order could be completed.
Initiating fraudulent chargebacks after successfully receiving our services may result in account suspension and further investigation.
For refund requests or payment issues, contact us through our official support channels.
Most refund requests are reviewed within 24 hours. Complex cases may require additional verification.
